Yuxinan Support

Yuxinan manages enterprise networks and lets employees securely access resources authorized by their organization. Accounts and access permissions are assigned by organization administrators.

Common questions

• Cannot sign in: check your account, password and SMS code. Contact your administrator for a forgotten password or changed phone number.
• Cannot connect: check internet access and allow iOS to add the VPN configuration. Disconnect other VPNs and retry.
• Connected but cannot reach a resource: ask your administrator to check your assigned site, permitted networks and destination service.
• Language: Chinese phone systems use Chinese; all other system languages use English.
• Account or data deletion: contact your organization administrator or the support channels below.

Contact

service@siwenlide.com
（+86）400-686-2011
Beijing Siwen Lide Technology & Trade Co., Ltd.

Include your app version, iOS version, incident time and error message. Never send passwords, verification codes or private keys.